Help

Registering an account with us makes you part of our community. That gives you access to the project files that accompany the tutorials, voting rights on polls and the ability to post comments in any area of the site.

Signing up for an account at 3photoshop.com is completely free

You can either click the 'create new account' link in the user login block in the left sidebar, or click here. Once you have completed the online registration form, you will not have full access to the site until you have clicked the verification link in the email that is sent to you.

You can either enter your username/email address and password into the login block in the left sidebar, or by clicking here.

You can click here to have your password reset. You will need to enter either your email address or username.

When you register for an account at 3photoshop.com, a verification email is sent to you. You will not have full access until you have clicked the link in the email to verify your email address is real.

All of videos available here at 3photoshop.com are currently hosted on other servers. This allows me to keep the bandwidth (and therefore the cost) to a minimum. In order to see these videos you will need the latest version of Adobe Flash player from the Adobe website.
Please click here to download flash.

Even though the videos have been compressed, the files are still quite large and therefore a broadband connection is advisable to view the content. If you're using a dial-up connection, the videos will still be viewable but will take several minutes (depending on the connection speed) to buffer properly.

This may be due to a firewall you have installed on your computer. Try disabling your firewall temporarily to see if it makes a difference.

You need to press the play button at the bottom left hand side of the player in order to view the video. All of my videos have the autoplay feature turned off.

All videos available on the site are currently encoded to the Adobe Flash format (.flv). Flash is a popular web format currently used by sites such as YouTube.

Apple Quicktime player is available on both Windows and the Mac. Click here to visit the downloads page.

You can download the latest version of Flash Player completely free of charge from the Adobe website. Click here to visit the downloads page.

Yes the Adobe Flash Player is completely free to download and use.

Both the video pages and the tutorials index state which version of Photoshop I'm using for each tutorial. Over the years I've used Photoshop versions CS2 through to CS5, and Photoshop Elements versions 6 through 10.

All of my tutorials are recorded on a PC, so although both PC and Mac users can watch and learn from them, Mac users will find a few of the menu items, and practically all of the shortcuts to be different on their system. I do, however, reference the Mac shortcuts as well as the windows shortcuts during the tutorials. This isn't the case in some of my earlier videos though. Please email me for any clarification.

The ZIP format is a compressed folder used for compression and storage, it is also commonly used as a container for web delivery. 3photoshop.com uses the zip format to contain media files that are available for download.

The most efficient way of viewing the contents of a ZIP folder is to extract the contents. This can be done easily and quickly by most operating systems by choosing 'extract' in the options bar of the file window.

Unfortunately the videos are not available for download. The good news, however, is that the website is always up so come back as often as you like.

Yes, all the project files that accompany the tutorials are available for download free of change. To access them you need to create an account or login.

All payments to 3photoshop.com are handled by PayPal and (soon to be) Google Checkouts. The sale is processed through secure pages, and no information is shared with anyone – not even us! During the payment process you are redirected to the website of either PayPal or Google Checkouts.

If you are purchasing a digital download our checkout partners (PayPal and Google Checkouts) will need the billing address of the card you’re using. If you’re purchasing a DVD we’ll need both your billing and home address so we know where to send the item. Once you’ve entered this information you’ll be taken to your desired payment methods website, which will be either PayPal or Google Checkouts.

If you’re a member of the site before purchasing you’ll be prompted to log in. If you’re not a member an account will be created for you, and you’ll be able to choose your own user name and password on the final confirmation screen to enable you to log in and track your order in the future.
In either instance you can access your ordering and delivery information by logging in and then clicking the ‘My Account’ link on the left side of the screen, and then the ‘Orders’ tab at the top of the account screen.

If you need any help or support, either before you order, or after payment, please use our site contact form to send us an email. We will respond within 24 hours.

The amount of time required by the postal services to deliver your purchase will depend on your geographical location. Please see the table below for expected delivery times to your country.

United Kingdom – 3-5 working days
Europe – 5-10 working days
Rest of the World – 5-12 working days

If your purchase hasn’t arrived within the times listed above please email us using the contact form and we’ll contact the postal service for an update. If the item is ‘lost’ we will resend another copy within 24 hours, if it is delayed we’ll find out the expected delivery date, either way we’ll keep you informed by email.

If your DVD arrives damaged we will send you another copy. This will be free of charge and resent within 24 hours.

Yes but you will have to return it at your own cost. We will need the item sent via a trackable delivery system of your choice. Once we receive it we will refund you straight away via your purchasing method. We will refund the full cost of the item but not the delivery charge.

This is a file that is for sale on the internet, however, instead of us sending you a disc you receive a download link, which you can click to download the file immediately. This method has several advantages over purchasing a DVD including no delivery charges and the ability to download and use the file straight away. All of our purchasable products are available for digital download.

Above the ‘Add to Cart’ button on a products page you will have two options, either to purchase a DVD, or download a digital file. Make sure you choose ‘Digital Download’.

Once you’ve purchased the product you will receive two emails from us. One will confirm the order along with all the details; the other will contain a link to access the download. Once you’ve clicked the link, choose to ‘Save’ the file to your hard drive so you can keep a copy forever. The link within the email will only work once.

You will also have a download link added to your account at 3photoshop.com. To access it, log in, click ‘My Account’ and look under the ‘Files’ tab. For more information on how to download the file from your user account please click here for a downloadable PDF guide (234KB).

This download link is only available once. If you make a mistake and need to download again you’ll need to log into your account, click ‘My account’ and follow the instructions under the ‘File Download’ section. For more information on how to do this please click here to download our PDF guide (234KB). If you’re still having problems feel free to email us by filling out the contact form.

A fast internet connection is preferable but not essential. Users who only have a dialup connection should expect slow downloads (5+ hours). Users with a faster broadband connection should expect a faster download (less than 1 hour). We’d recommend a broadband connection of at least 768kb, click here to run a free test on the speed of your connection. If you need specific help please email me by using the contact form.

I have listed below the size of all available downloads at 3photoshop.com-

A Beginner’s Guide to Photoshop Elements 9 – 870 megabytes
A Beginner’s Guide to Photoshop Elements 6 - 380 megabytes

Firstly, try loading the disc in another drive or computer to ensure it’s the disc that’s faulty and not the drive. Secondly, try wiping the underside of the disc with a soft dry cloth to ensure no foreign objects are attached to it such as dust and hairs. Thirdly, load the disc and then navigate to Windows Explorer (press Windows button + E), right click the drive the disc is loaded into and click ‘Open’ or ‘Open Autoplay’.  If all these suggestions fail please use the web form on the Contact page to contact us for more specific guidance.

The videos are MP4 files and are standard on the web. To play them you’ll need some media playing software such as Windows Media Player, QuickTime Player or VLC Player. Once you have established your player you’ll need to make sure it’s fully updated by going to the Help or Tools menu and selecting to ‘Update Software’.

I’d recommend VLC player from VideoLAN which is free from the VideoLAN website.

Firstly make sure your speakers are plugged in and working properly. Secondly go to the Control Panel, select the ‘Sound’ option and make sure everything is turned on. Thirdly open up your video player, and update your software. If all this fails try restarting your computer. If all these suggestions fail please use the web form on the Contact page to contact us for more specific guidance.

Open up your video player, and update the software. You should find an option for this under the ‘Tools’ or ‘Help’ menus. If this fails try restarting your computer. If both these suggestions fail please use the web form on the Contact page to contact us for more specific guidance.